[rt-users] Question about SLA module

[Alexandre LEPREVOST]

Hello Ruslan

Yes after renamed it, it was working again - I was wondering if it was
possible to rename it (seems not possible for the moment).

For the uninstallation it's ok also :)

For the second point, I don't get it even after reading the documentation -
that's why I asked your help. You know a simple exemple with pseudo code
should be "clearly" enough. It's just about open my mind on something I
don't get yet. Or do you have a site with examples ? I take anything ;)

Anyway, I would like to thank you for your precious help.* *

Kind regards / Cordialement

*Alexandre Leprevost*
Project Engineer / Delivery Team


 4 rue de l´Abreuvoir
92 400 Courbevoie
France
al at efficientip.com
Tel : +33 (0)1 75 84 88 98
Fax : +33 (0)9 57 88 09 40
www.efficientip.com


2013/10/22 Ruslan Zakirov <ruz at bestpractical.com>

>
>
>
> On Thu, Oct 17, 2013 at 4:26 PM, Alexandre LEPREVOST <al at efficientip.com>wrote:
>
>> Hello Ruslan
>>
>> I have 3 questions about the SLA module - probably something simple for
>> you.
>>
>> - When I'm installing the SLA module, a custom field is create
>> automatically  - called SLA<http://10.0.50.118/Admin/CustomFields/Modify.html?id=1>
>> I've changed it to something better for us : support SLA. After changed
>> the value, the module doesn't work anymore. Should I do something in
>> database ? In your documentation you say "This field is created during make
>> initdb step (above) and applied globally" - Can you have an idea ?
>>
>
> Rename it back.
>
>
>>
>> - My second point is about multiple SLA. I would like to have 2 different
>> SLA - one for support, second development. Do you have any clues on how to
>> perform this configuration ? To be honnest I've played with the
>> configuration file and it was not so easy. I've tried to install the module
>> 2 times and I see the SLA custom field 2 times, does it make sens ?
>>
>>
> Read documentation.
>
>
>>  - Do you have an idea to uninstall the plugin ? In my job I need to
>> document it (event I won't uninstall it for sure ;))
>>
>
> Disable the custom field, remove all scrips that mention SLA and delete
> plugin's dir from local/plugins/ directory.
>
>
>
>>
>> Thank you very much Ruslan and I hope to not boring you with my questions
>> :)
>> Kind regards / Cordialement
>>
>> *Alexandre Leprevost*
>> Project Engineer / Delivery Team
>>
>>
>>  4 rue de l´Abreuvoir
>> 92 400 Courbevoie
>> France
>> al at efficientip.com
>> Tel : +33 (0)1 75 84 88 98
>> Fax : +33 (0)9 57 88 09 40
>> www.efficientip.com
>>
>
>
>
> --
> Best regards, Ruslan.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131022/18974c9f/attachment.htm>