[rt-users] Large attachments via auto-link

[Ram]

>
> * Ram <ram0502 at gmail.com>
> > It would be nice if we could have RT decide that beyond a certain size
> > an attachment will be substituted by a download link (dropbox,
> > yousendit,
>
> Possible via MIMEDefang or similar MTA layer softwares, but that's
> outside of RT.
>


Doing it outside of RT might confuse our customer support folks as well as
our customers who view tickets via self-service portal since the RT ticket
history will not reflect what actually happened which can create confusion.
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