[rt-users] Check which queue owns a ticket

[Kevin Falcone]

On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote:
> I have a number of queues that are used by different departments. When I
> assign a ticket over to a department I can't view the ticket anymore , which
> is fine.  But if I search the ticket after I assign it over to a department
> I cant find out which queue owns it. I would like a way to check which queue
> owns the ticket when I search. 
> 
> Does anyone know if it is possible to create a custom field to allow me to
> check which queue owns a ticket ? Or is there a permission to allow this ?  

If you can't see the ticket anymore, it's going to be difficult to see
a Custom Field on the ticket.

You may need to write a report which runs at elevated privileges if
your normal users don't have sufficient rights.

-kevin
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