[rt-users] Send creation email only, all other email suppressed

Tony Atkinson tony.atkinson at dataproservices.co.uk
Tue Sep 10 05:09:04 EDT 2013


Hello,

Looking for the best way to modify a queue so that it only sends out the
ticket creation emails.
Email out to an address on ticket creation only, but all other actions /
replies do not generate any email.

Poked around with custom queue scrips, but there doesn't seem to be an
easy way to generate a custom email

Does anyone have any pointers on how to go about this?
(Using RT 4)

Many thanks



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