[rt-users] Big problem with encoding subject

[Albert Shih]

 Le 19/09/2013 à 12:05:02+0200, Albert Shih a écrit
> Hi, 
> 
> I just upgrade to rt 4.0.17 under freebsd.
> 
> After the upgrade we got a big problem with encoding subject. 
> 
> If the subject is detected as utf-8 RT re-encode so a subject like
> 
>     Essai é
> 
> is encode like 
> 
> Subject: =?UTF-8?B?W21hdGguY25ycy5mciAjMzM3OV0gRXNzYWkgw6k=?=
> 
> but since my upgrade the encoding is wrong.
> 
> Subject: =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzMxXSBFc3NhaSDvv70=?=
> 
> And the problem become very big is with some subjet (always UTF-8) the
> scrip don't work anymore. 
> 
> If I send a message with 
> 
>     Essai é à ẽ ã
> 
> as a subject, RT don't send any mail to admin. 
> 
> Any idea ? 

I check the log, and found this message 

RT: Malformed UTF-8 character (unexpected end of string) in string ne at /usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm line 538. (/usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm:538)
RT: Malformed UTF-8 character (unexpected end of string) in string ne at /usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm line 538. (/usr/local/lib/perl5/site_perl/5.16/Locale/Maketext.pm:538)


not sure it's related but I guess it'is. 

So I installed old version of 

    p5-Locale-Maketext-Lexicon

but nothing change. 

I also try with 
    
    p5-Encode

but no chance either. 

Can someone tell me which perl package is used by RT to « encode » subject
? So I can check if the problem come from RT 4.0.17 or some new perl packages. 

Regards.

JAS
-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
jeu 19 sep 2013 16:42:20 CEST