[rt-users] WebDomain

Bryon Baker bbaker at copesan.com
Fri Sep 20 14:35:49 EDT 2013


Thanks Matt but more interest in the url address for the browser.

I already have rt consuming different email boxes and placing the emails in different queues.

So in the browser I would like the agents for the CSR group to enter CSRRequests.copesan.com and for the CSA group I would like them to enter CSARequests.copesan.com.

Currently when I try to do this I get.   Forbidden possible forgery from the webserver.


Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Matt Brister [mailto:mbrister at talentwise.com]
Sent: Friday, September 20, 2013 1:27 PM
To: Bryon Baker
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] WebDomain

I *think* I understand what you are asking, and the answer could be Yes. As long as RT-Mailgate can get the message and Exim can send a reply, the domain doesn't matter much.

For instance, we have a single RT instance on talentwisecorp.net that checks mail on 2 different Exchange servers via Postfix: docusign.talentwise.com and talentwise.com. Each is set up in the Mailgate to populate a different queue, and we have no issues. We did have to do some voodoo to make the messages pass through our Forefront server, but that is beyond the scope of this group.
--
Matt Brister - Sr. Desktop Support Analyst (mbrister at talentwise.com<mailto:mbrister at talentwise.com>)
O: (425)492-8281
C: (425)533-5714


-----Original Message-----
From: Bryon Baker <bbaker at copesan.com<mailto:Bryon%20Baker%20%3cbbaker at copesan.com%3e>>
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com> <rt-users at lists.bestpractical.com<mailto:%22rt-users at lists.bestpractical.com%22%20%3crt-users at lists.bestpractical.com%3e>>
Subject: [rt-users] WebDomain
Date: Fri, 20 Sep 2013 18:04:27 +0000



Can RT respond to multiple web domains?



Such as

CSRRequests.copesan.com and CSARequest.copesan.com





Thanks

Bryon Baker

Network Operations Manager

Copesan - Specialists in Pest Solutions

800-267-3726  .  262-783-6261 ext. 2296

bbaker at copesan.com<mailto:bbaker at copesan.com>

www.copesan.com<http://www.copesan.com>

"Servicing North America with Local Care"


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