[rt-users] RT3 Log File

[Emmanuel Lacour]

On Thu, Apr 03, 2014 at 06:44:50AM -0700, tcamish wrote:
> Hi,
> 
> I've been searching the forum for the past hour and been unable to find an
> answer to the following simple question:
> 
> How do I open the rt.log file?
> 
> We have recently changed companies and have a new mail exchange server and
> therefore changed the details in the config, but despite the tickets being
> tagged with "Outgoing email recorded", none of the emails are being
> received. I'm hoping the log file will show whats happening.
> 


It depends of your RT configuration (see path_to_rt/etc/RT_SiteConfig.pm
and look for *Log* options).

RT logs are often either in /var/log/messages, /var/log/syslog,
path_to_rt/var/log/rt.log.

As it's a mail problem, you should also identify which local mta handle
your RT emails and look for informations in /var/log/mail.log or
/var/log/maillog.

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