[rt-users] LDAP ExternalAuth - User Aliases

[Andreas Heinlein]

Hello,

we have a setup where we're using RT with ExternalAuth to authenticate 
against an existing user database in LDAP, with auto-creating users when 
they first log in. We pull the uid as well as the e-mail address from LDAP.

Now, we need to be able to somehow support multiple users with the same 
email address. That is, we have several people, say Alice, Bob and Pete, 
each logging in to their computer with their own login. But they share 
one common mailbox - department1 at company.com - through IMAP. These 
people should be able to log in to RT each with their personal login, 
which should be an 'Alias' to a RT user 'department1' with mail address 
'department1 at company.com'. So no matter who logs in, he/she can see all 
tickets created by Alice, Bob or Pete.

Is something like this possible?

Thanks,
Andreas