[rt-users] setup queue for particular user

[niraj vara]

Hi Alex

          thank you for your response.


   1. primary top menu > Admin > Queues > Select
   2. select queue from list
   3. secondary top menu > Group Rights/User Rights

till that step is ok  I select the Group Rights

But when I try to enter any text on text box it will now allow to do that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group


Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.






On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <alex at peters.net> wrote:

> As a super user:
>
>    1. primary top menu > Admin > Queues > Select
>    2. select queue from list
>    3. secondary top menu > Group Rights/User Rights
>    4. enter the name of the user/group into the text box on the left side
>    5. tick the appropriate rights on the right side
>
>
>
> On 5 August 2014 22:37, niraj vara <niraj.vara at gmail.com> wrote:
>
>> Hi Alex
>>
>>           I have RT 4.2.1 and I went to the setting of queue but not
>> found any option for User/Group.
>>
>> Can provide the exact sequence how to assign any User/Group to any queue.
>>
>>
>>
>>
>>
>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:
>>
>>> To give a particular user/group access to a particular queue, go into
>>> the settings for that queue and assign the appropriate rights for that
>>> user/group.
>>>
>>> Then, to ensure that that user/group cannot access other queues, remove
>>> the rights for those other queues.
>>>
>>> All users who can log into RT are part of the "Everyone" and
>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>> one of your queues, you need to ensure that that queue is only accessible
>>> to a specific other group, not Everyone or Privileged.
>>>
>>>
>>> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>>>
>>>> Hi
>>>>
>>>>     I want to setup a queue for the particular User/Group. Means the any
>>>> particular User/Group only have the  access right for that particular
>>>> queue
>>>> only.
>>>>
>>>>       And that User/Group will not able to view or create any ticket on
>>>> other queue.
>>>>
>>>> How to achieve the same ?? Please guide for the same.
>>>>
>>>>
>>>>
>>>> --
>>>> View this message in context:
>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>>> --
>>>> RT Training - Boston, September 9-10
>>>> http://bestpractical.com/training
>>>>
>>>
>>>
>>
>>
>> --
>> Niraj M. Vara
>> Linux Administrator
>> Mavenvista Pvt. Ltd.
>>
>>
>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>
>
>


-- 
Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.


"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140805/74dbc60e/attachment.htm>