[rt-users] Call Custom Field in Template

[AJ]

Hi,

We are currently using RT 4.0.4 to make a change management system. 

We have more or less everything ready. The only problem is, we want the
customer to select a custom field value when making a new ticket. The values
of the custom field are names.

We want to insert custom field value as the owner in the templates. Is there
any way to do this.

We have tried FirstCustomFieldValue, CustomFieldValue, LoadByName and
LoadByNameAndQueue.

Nothing seems to work



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