[rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

[Alex Peters]

The fact that an invisible submit button is triggering is probably a bug.

I wonder whether there should ever be a certain submit button getting
priority anyway when an RT form has multiple submit buttons.  In such cases
when Enter is pressed, RT could probably return a message asking the user
to click a specific button for this particular form.
On 17/08/2014 12:16 am, "Al Joslin" <allen.joslin at gmail.com> wrote:

>
> Hitting return on the User Profile page triggers the [normally invisible]
> 'Reset secret authentication token' button - when it should trigger the
> 'Save Preferences' button
>
> If you enter your password change request and _click_ the 'Save
> Preferences' then things work as expected
>
> Everywhere else in RT I've gotten used to hitting return to save changes
>
> al;
>
>
> On Aug 16, 2014, at 10:08 AM, Al Joslin <allen.joslin at gmail.com> wrote:
>
> > when logged in as root I can change other users' passwords
> >
> >       and the confirmation message says: password changed
> >
> > Still, when trying to change my own password -- it will not change (and
> the message says Auth Token Changed)
> >
> >       confounding...
> >
> > al;
> >
> >
> > On Aug 16, 2014, at 6:33 AM, Al Joslin <allen.joslin at gmail.com> wrote:
> >
> >>
> >> I've an odd situation here, and I'm sure I've missed something very
> basic...
> >>
> >> I've installed RT twice now, once over Ubuntu and again over CentOS,
> and root can add users but not change his (Enoch's) password
> >>
> >> None of the users, all granted the ModifySelf option, can change their
> passwords either
> >>
> >> Everyone gets to enter their current and new (twice) password, and the
> confirmatory message is displayed: AuthToken changed from '<hash1>' to
> '<hash2>'  but their old password is the only on they can login with
> >>
> >> Enoch can create users, and has created a whole structure of
> queues,users, groups, catalogs, scrips, etc...
> >>
> >> All the users have created and edited Tickets and Assets and other
> Person Profile fields...
> >>
> >> But no one can change their password...
> >>
> >> (just noticed: if I put my cursor in any Profile field, as any user,
> and hit return without entering anything -- I get the AuthToken changed
> message)
> >>
> >> Help!!
> >>
> >> Al;
> >>
> >>
> >>
> >> The Ubuntu installation
> >>      RT: 4.2.4
> >>      Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
> >>      MySQL:  Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64)
> using readline 6.3
> >>
> >> The CentOS installation
> >>      RT: 4.2.6
> >>      CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
> >>      MySQL: mysql  Ver 15.1 Distrib 5.5.38-MariaDB
> >>
> >
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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