[rt-users] Problem with signature per queue

[opolke]

Hello,

we have scrips per queue like <<onCorrespondence > NotifyClient >
withTemplate XY*>> to set up a signature per queue

* TemplateXY:
Subject: Your request: {$Ticket->Subject}
RT-Attach-Message: Yes

{$Transaction->Content()}
Signature XY

now we have the problem that when a client replies by email he gets exactly
what he has written by this email back with the signature above - i.e. whe
sending "Test":
"Test

Signature XY"

Is there any way to stop this and set up a signature per queue for replies
by an agent in RT?

Thanks,
Oliver 



--
View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-signature-per-queue-tp58368.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.