[rt-users] Outgoing email text of a closing incident

[Alex Peters]

I'm not familiar with RTIR but for RT, this text would be in a template. Do
templates exist with RTIR?

On Mon, 8 Dec 2014 9:55 pm "Tamás, Szép" <tamas.szep at govcert.hu> wrote:

> No answers yet so it is still an open question.
>
> More precisely: where can I change the default outgoing email message
> sent by the system to whom the Incident Report came when a whole case
> (e.g. Report,Incidents and Investigations are all solved) is closed?
> Is there a file for it (could not find it yet) or is it in the RT
> database somewhere?
>
> Any help would be appreciated.
>
> Tamas
>
> on 2014.12.03. 14:32 "Tamás, Szép" wrote:
> > Hello all,
> >
> > where can I find and modify the text of the outgoing email when I close
> > a whole Incident?
> >
> > Best regards,
> > Tamas Szep
> > GovCERT-Hungary
> >
>
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