[rt-users] save addresses on tickets

[Alex Peters]

Do you have the option of using a multi-line custom field and writing one
address per line?

As far as I can see, that's the only really sane way to store multiple
free-form values per ticket.

This is a bit "dirtier," but could you create an "Address" queue, an
Address ticket for each address and then just link the other tickets to the
Address tickets as needed?  This would at least make searching for tickets
by address very easy.

On 27 November 2014 at 21:29, Christian Loos <cloos at netcologne.de> wrote:
>
> Hi,
>
> has anyone made a local modification to save addresses on tickets?
> I'm looking for ideas how to implement this.
>
> Our requirements:
> * multiple addresses per ticket
> * address types (postal, installation)
> * search tickets by address
>
> We currently use CustomFields (Street, City, ZIP), but can't save more
> than one address per ticket with this.
>
> Chris
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141212/5bd012ee/attachment.htm>