[rt-users] RT Upgrade going bad (4.0.8 -> 4.2.2)

[Nick Fennell]

Hi All.

Having an issue upgrading our internal RT instance.

It’s been running 4.0.8 for a while now with no real issue. I had to perform some maintenance on the host so thought I’d throw the RT upgrade on at the same time. Usually the upgrades are pretty painless.. but this one is the exception.

Most of the upgrade has been a success apart from the DB upgrade script won’t complete. I paste below the output (some omitted)..

{{{
root at rt:/tmp/rt-4.2.2# make upgrade-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action upgrade --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to your  SQLite instance on localhost (port '') as root
Please specify that user's database password below. If the user has no database
password, just press return.

Password:
Working with:
Type:   mysql
Host:
Port:
Name:   rt4
User:   rt_user
DBA:
Enter RT version you're upgrading from: 4.0.8

Going to apply following upgrades:
* 4.0.9
* 4.0.12
* 4.0.13
* 4.0.18
* 4.0.19
* 4.1.0
* 4.1.1
* 4.1.4
* 4.1.5
* 4.1.6
* 4.1.7
* 4.1.8
* 4.1.9
* 4.1.10
* 4.1.11
* 4.1.12
* 4.1.13
* 4.1.14
* 4.1.15
* 4.1.16
* 4.1.17
* 4.1.18
* 4.1.19
* 4.1.20
* 4.1.21
* 4.1.22
* 4.1.23
* 4.2.1
* 4.2.2

Enter RT version if you want to stop upgrade at some point,
  or leave it blank if you want apply above upgrades:

IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Proceed [y/N]:y
Processing 4.0.9
[6096] [Tue Feb  4 10:12:39 2014] [warning]: Configuration option AutoCreate is deprecated, and will be removed in RT 4.4.  You should use UserAutocreateDefaultsOnLogin instead. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:953)
[6096] [Tue Feb  4 10:12:39 2014] [critical]: Can't use an undefined value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
Can't use an undefined value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
make: *** [upgrade-database] Error 255
}}}

Any advice appreciated.

Thanks,

Nick
-- 
Nick Fennell
Senior Support Engineer

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com

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