[rt-users] RT 4.2.2 - inline images are not shown in tickets

[Jim Brandt]

> Outlook only shows placeholder for the image (apparently cannot decode
> it), and ticket history displays 'Message body is not shown because it
> is too large' (see picture below).

This is likely the key issue. There is a config value that defines the 
max size that will be displayed inline. As noted in the docs, you can 
set this in individual preferences or in the main RT_SiteConfig.pm, so 
you can test it easily by changing the user preference and re-checking 
your ticket.

http://bestpractical.com/docs/rt/latest/RT_Config.html#MaxInlineBody

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