[rt-users] Can only one ticket be created even if mail marks to multiple ques

[Ajay Kumar]

Dear All,
We are new to RT system. It has been observed that our members send same
mail to multiple ques and RT generate multiple tickets.One ticket for one
que. Can we stop multiple tickets for same mail. If yes,pls suggest the
steps.

We are manual merging the tickets.


Regards,
Ajay

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