[rt-users] mod_fcgid: read data timeout leads to SIGKILL

Mathew Snyder mathew.snyder at gmail.com
Fri Feb 7 15:46:26 EST 2014


Unfortunately, the log seems to have been recreated and all of the
timestamps which would line up with the already-provided log entry are
gone. I'll have to keep an eye on this and provide it at a later date.

-Mathew

"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me


On Wed, Feb 5, 2014 at 5:38 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Feb 03, 2014 at 11:22:16AM -1000, Mathew Snyder wrote:
> >    Looking for support on an issue that I haven't found online through
> searches.
> >    New instance of RT 4.2.2 on CentOS 6.5 with Apache 2.2.15-29 and FCGIÂ
> >    2.3.9-1.Â
>
> You really need to show your RT debug logs, the logs you're showing are
> what apache is getting back from RT (or failing to get back from RT).
> Since you're running 4.2.2, go to Admin -> Tools -> System Configuration
> and read the Logging summary box.
>
> 40 seconds to display a ticket is much too slow and points to either a
> bad local modification, a misconfigured database or some other
> problem, but we can't comment without details.
>
> -kevin
>
> >    Everything runs fine for the most part, however, intermittently theÂ
> >    following log entries show up and I get an internal server error.Â
> >
> >    [Fri Jan 31 22:48:36 2014] [warn] [client 192.168.236.64] mod_fcgid:
> readÂ
> >    data timeout in 40 seconds, referer:Â
> >    [1]http://rt.example.com/Ticket/Display.html?id=2Â
> >    [Fri Jan 31 22:48:36 2014] [error] [client 192.168.236.64] Premature
> end ofÂ
> >    script headers: rt-server.fcgi, referer:Â
> >    [2]http://rt.example.com/Ticket/Display.html?id=2Â
> >    FastCGI: manager (pid 8954): received signal TERMÂ
> >    FastCGI: manager (pid 8954): sending TERM to PIDs, 8960Â
> >    [Fri Jan 31 22:48:46 2014] [warn] mod_fcgid: process 8954 graceful
> killÂ
> >    fail, sending SIGKILLÂ
> >    FastCGI: server (pid 8960): safe exit after SIGTERMÂ
>
> -kevin
>
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