[rt-users] Problems in templates in Rt 4.2.1

Alex Vandiver alexmv at bestpractical.com
Thu Jan 2 13:52:57 EST 2014


On Thu, 2014-01-02 at 16:18 +0000, Guadagnino Cristiano wrote:
> This message is related to my previous thread titled "HTML templates
> in RT 4.2.1".

This is a known bug in 4.2.1, relating to how RT attempts to generate a
plain-text version of HTML templates.  A fix will be in 4.2.2 which will
ensure that mail is always sent out, even if it lacks a text/plain part
due to failure of the HTML->text conversion.
 - Alex





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