[rt-users] E-mails language

Nicolas Roosen nicolas.roosen at gmail.com
Mon Jan 6 14:45:37 EST 2014


Hello,

On 06/01/2014 5:43 PM, Kevin Falcone wrote:
> On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote:
>> I'd like to know what is the best method to send localized
>> e-mails based on the queue name?
>> 
>> For example I have a queue named "FRTicket", and I would like
>> ALL correspondence written in French as soon as an e-mail is sent
>> to this queue, or if any action is made on tickets in this
>> queue.
>> 
>> I suppose there is something around "templates". Should I write
>> my own template in French for the e-mail correspondence, or is
>> there anything faster?
> 
> You can create Queue level versions of all the templates in your 
> preferred language (so in FRTicket you have an Autoreply template 
> written in french which overrides the global Autoreply).
> 

Yes, that's what I ended up to do, I though it would take me ages but
I had to change only two templates so far (for the autoreply), and
it's quite practical.

> I'm not aware of a faster method for doing this, and Queue-level 
> templates overriding global templates is quite standard.
> 
> -kevin
> 

Indeed.

Thanks for your answer.
Nicolas



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