[rt-users] Untake/Set owner of other users' tickets

Kevin Falcone falcone at bestpractical.com
Tue Jan 7 14:04:12 EST 2014

On Tue, Jan 07, 2014 at 03:22:04PM +0000, Oriol Soriano wrote:
>    In our work team, we have regular members and team managers. I would like to enable team
>    managers to `untake' other members tickets (eg: to tweak  workload). I would preffer only team
>    managers having this right.
>    But, at this point, Im not being able to spot a right to enable this work scenario.
>    Is there any possible way to allow certain users to untake tickets owned by other users?

The right you're looking for is called:
ReassignTicket - Modify ticket owner on owned tickets

Available in 4.2

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