[rt-users] Untake/Set owner of other users' tickets
falcone at bestpractical.com
Tue Jan 7 14:04:12 EST 2014
On Tue, Jan 07, 2014 at 03:22:04PM +0000, Oriol Soriano wrote:
> In our work team, we have regular members and team managers. I would like to enable team
> managers to `untake' other members tickets (eg: to tweak workload). I would preffer only team
> managers having this right.
> But, at this point, Im not being able to spot a right to enable this work scenario.
> Is there any possible way to allow certain users to untake tickets owned by other users?
The right you're looking for is called:
ReassignTicket - Modify ticket owner on owned tickets
Available in 4.2
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Size: 235 bytes
Desc: not available
More information about the rt-users