[rt-users] Untake/Set owner of other users' tickets

Oriol Soriano oriol.soriano at capside.com
Wed Jan 8 12:03:21 EST 2014


Thanks for the quick reply, Kevin.

Unfortunately though, we're running  4.0.4 version, which explains why I wasnt able to spot that right you mention.
I'll stick to the "workaround-implementation" of steal->untake, for those cases in which the user untaking the ticket is not its owner.

Oriol.
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