[rt-users] Questions about JSGantt Plugin for RT

Cena, Stephen (ext. 300) SJC at qvii.com
Thu Jan 9 10:05:15 EST 2014


I'm kind of caught in the middle of an issue witht he JSGantt chart plug in here at work. Our Service Dept has started using the Gantt chart to get a feel for how tickets are being resolved, but the data always looks funny. After some tinkering with the settings in my RT_SiteConfig.pm file, I decided to check the code on how it is calculating the date ranges. Some of the code looks funny to me, but I also do not fully understand (nor will anyone here) explain how a Gantt chart gets created.

I was trying to contact/suggest a change on GitHub but I can't seem to find the link.

Does anyone here know anything about this plug in or who I would contact with questions? My primary question is about the _GetTimeRange function.

Thank you in advance!

Steve Cena
sjc at qvii.com
585-544-0450 x300



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