[rt-users] Questions about JSGantt Plugin for RT

[Cena, Stephen (ext. 300)]

Kevin - Thanks:

When we run the Gantt chart, every ticket is coming out to the default day length, 7. I edited the JSGantt.pm file to add some debugging output. They we assuming that the dates would be when the ticket was opened and then last resolved. Based on how _GetTimeRange operates, we never get an "end date" so it always defaults. Is the way the duration is calculated in _GetTimeRange how a Gantt chart is made? Is there a reason as to why those are the criteria for the duration calculation? As I said, Gantt charts are foreign to me & I've been too busy to do any research on them. It may very well be that we're looking for something specific & not an error in the plug in at all.

Steve



Message: 13
Date: Thu, 9 Jan 2014 11:28:14 -0500
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Questions about JSGantt Plugin for RT
Message-ID: <20140109162814.GJ2259 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Thu, Jan 09, 2014 at 03:05:15PM +0000, Cena, Stephen (ext. 300) wrote:
> I'm kind of caught in the middle of an issue witht he JSGantt chart 
> plug in here at work. Our Service Dept has started using the Gantt 
> chart to get a feel for how tickets are being resolved, but the data 
> always looks funny. After some tinkering with the settings in my 
> RT_SiteConfig.pm file, I decided to check the code on how it is 
> calculating the date ranges. Some of the code looks funny to me, but I 
> also do not fully understand (nor will anyone here) explain how a 
> Gantt chart gets created.

I'm not sure what you mean by "nor will anyone here explain how a gantt chart gets created".  I see no questions from your with a subject containing Gantt other than this question and I keep a 2 year archive of the list.  You do ask a lot of questions, so it may have been lost.

> I was trying to contact/suggest a change on GitHub but I can't seem to find the link.
> 
> Does anyone here know anything about this plug in or who I would contact with questions? My primary question is about the _GetTimeRange function.

You should just ask your question here or on rt-devel.  JSGantt is written by Best Practical so if a relevant engineer has time they can answer a specific question about that function.

-kevin