[rt-users] Autoreply to new requestors

[Glenn Sieb]

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On 1/10/14, 12:17 PM, Abraham Liebsch wrote:
> I have a scrip that, when a ticket is created by email by under
> certain conditions, will delete the email sender as the requestor
> and replace it with a different requestor (in order to permit
> creating tickets on behalf of others).  I have confirmed this scrip
> works properly, and that this scrip executes prior to the default
> scrip which autoreplies to ticket creators. Yet, the autoreply is
> being sent to the email sender and not to the new requestor.  Does
> anyone have a suggestion to ensure the autoreply is sent to the
> newly-set requestor and not the email sender?

Is the Autoreply scrip before or after the replace-the-requestor scrip?

Best,
- --Glenn
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