[rt-users] RES: Using Fetchmail to pipe mail into RT.

[Diego Andrade]

I have recently set a similar scenario and its working well... I use Ubuntu with Postfix for relay mail to Office365 and Fetchmail for retrieving the mail. The tip I can give you is, to be able to open tickets by mail without users registered in RT you shall give Create Ticket and Respond to Ticket for everyone group in the RT interface.

>Question: at   --url https://localhost/     <--is that supposed to be the FQDN or leave it as localhost?

I used the FQDN and its working well. Even in my first stage test enviroment I used it by seting the hostname in the /etc/hosts file.

>I can fetch email's from an external email server (Gmail) with success using fetchmail. However, nothing is appearing in the queue's on the RT site. The queue's name is the same name in the ./fetchmailrc config >which is 'general'.

The tip I can give you is, to be able to open tickets by mail without users registered in RT you shall give Create Ticket and Respond to Ticket for everyone group in the RT interface.

I struggled for days with the problem that I set apache to redirect HTTP request to HTTPS... so the Mailgateway didnt work. When I reconfigured apache to use HTTP too it worked well.

What you should do is to set verbose in the fetchmailrc and post the log here... with the fetchmail configuration also... would be easier to help you.


De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Joshua Riden
Enviada em: segunda-feira, 13 de janeiro de 2014 18:34
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] Using Fetchmail to pipe mail into RT.

Hi,
I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and MySQL.
I am using Fetchmail as the MDA, and Postfix as the MTA.
Google apps is being used as our main email system.

So far I have resolved all dependencies and initialized the database and got the website going.
I can log on as root and navigate the RT site just fine from another workstation.
I had to follow the official documentation and do some wiki reading and intensive googling to get me where I am at now.

I need some clear cut instructions on how to successfully pipe emails into RT.
Is the /etc/aliases list required? Or can I just use ./fetchmailrc  by itself? /etc/default/fetchmail is not created by default.
How can I manually pipe emails into my RT instance? What syntax would I use for that? I googled around and could not find anything about that.
Here is what my fetchmailrc configuration file looks like..
set daemon 30;
poll pop.gmail.com<http://pop.gmail.com> proto pop3
username "jriden at cmhshare.org<mailto:jriden at cmhshare.org>" password "mypassword"
mda "/usr/bin/perl /opt/rt4/bin/rt-mailgate --url https://localhost/ \
--queue general --action correspond"
keep
ssl

Question: at   --url https://localhost/     <--is that supposed to be the FQDN or leave it as localhost?

I can fetch email's from an external email server (Gmail) with success using fetchmail. However, nothing is appearing in the queue's on the RT site. The queue's name is the same name in the ./fetchmailrc config which is 'general'.

I have viewed all the official documentation on the Best Practical site as well as the wiki and still no luck. I have been battling to get the email part working for 4 days now.
If you need any extra information I will be happy to provide it.

Thanks in advance and I look forward to your assistance.


--
Joshua Riden
Operations Support Technician
Information Services
Comprehensive Life Resources
Email: jriden at cmhshare.org<mailto:jriden at cmhshare.org>
Desk:   x5844
Mobile: (253) 355-9877
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