[rt-users] Show Stalled Tickets in Quick Search

Wardrop tomw at msc.qld.gov.au
Wed Jan 15 18:54:06 EST 2014


I found a `@statuses` argument at the bottom of "QueueSummaryByStatus". I
copied "QueueSummaryByStatus" into RT's local directory and populated the
@statuses variable/argument with `('new', 'open', 'stalled', 'resolved')`
which works... but only every second page load. If I remove the logic that
checks whether the `@statuses` argument is set, it works on every page load.
Clearly there's something weird with RT templates. I've noticed this
weirdness before.

Anyone have any clues as to what's happening here?



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