[rt-users] How far can categories nest?

Kevin Falcone falcone at bestpractical.com
Fri Jan 17 11:15:55 EST 2014


On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:
>    I have three custom fields I'd like linked: Support Type, Support Category, and Support
>    Sub-Category.
>    Support Type has not "Categories are based on" set.
>    Support Category has "Categories are based on" set to Support Type
>    Support Sub-Category has "Categories are based on" set to Support Category.
>    When I select the Support Type, Support Category populates with the expected values (In this
>    case, Hardware, Software, and Telephony). However, when I select Support Category, Support
>    Sub-Category does not populate.
>    The categories are configured for each entry in Support Sub-Category.
>    Do categories only go one level?

You didn't state your RT version, but if you search
http://bestpractical.com/release-notes/rt/4.2.2
for Custom Field you'll find a likely bugfix.

-kevin
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