[rt-users] How to create a scrip Condition for OnAddRequestor

[rwzoerner]

Thanks! I think that is exactly what I needed.
-Rick

On 1/17/2014 9:52 AM, Emmanuel Lacour [via RequestTracker] wrote:
> On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote:
> >    Emmanuel,
> >
> >    Thanks for great input but those things we are already doing.
> >    The key, though, is that when a new requester IS added, for any 
> reason,
> >    they need to receive an email (the Autoreply template, actually) 
> letting
> >    them know. That's what I need the condition for - how to trap the 
> addition
> >    of a new Requester so I can then Notify Requesters in a scrip. 
> The normal
> >    scrip only fires On Create - I need one to fire On Add Requester.
> >
>
> For your UserDefined condition, adding a Requestor is matched via:
>
> if ( $self->TransactionObj->Type eq 'AddWatcher' &&
>     $self->TransactionObj->Field eq 'Requestor' ) {
>     ...
>
>
> you may check also that we are adding a requestor and not changing an
> existing one:
>
> if ( ! $self->TransactionObj->OldValue ) {
>
>
> The new requestor id will be in $self->TransactionObj->NewValue, you 
> have to  load it as a RT::User to get the EmailAddress and use it in 
> your template.
>
>
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