[rt-users] Import a text file into RT as a scrip ?

Kevin Falcone falcone at bestpractical.com
Tue Jan 21 14:31:47 EST 2014


On Fri, Jan 17, 2014 at 07:35:43PM +0000, Ethier, Michael wrote:
>    I have a text file (exact RT scrip syntax) that sits on our RT server that I would like to
>    import into RT and update(overwrite) a
> 
>    particular scrip's custom condition with it.... on a regular basis. Is this possible ? And if
>    yes, how ?

Why not write a scrip condition that lives on disk instead?
Look at /opt/rt4/lib/RT/Condition/*.pm for ideas and then read the
initialdata docs for how to insert a database record for the
condition.
http://bestpractical.com/docs/rt/latest/initialdata.html

We do this all the time so the actual code of the condition can be
easily tracked in source control.

-kevin
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