[rt-users] Relationship Permissions

[Tim Wiley]

On 01/23/2014 11:54 AM, Landon Stewart wrote:
> On 23 January 2014 11:18, Tim Wiley <tim at marchex.com
> <mailto:tim at marchex.com>> wrote:
>
>     rt-4.0.13
>
>     We have a Queue A & Queue B.
>
>     Ticket A is in Queue A, and Ticket B is in Queue B.
>
>     User A has ModifyTicket on Queue A, but not on Queue B.  User A
>     would like to make Ticket A refer to Ticket B, but is getting a
>     permission denied error.  I can only find documentation requiring
>     ModifyTicket on both queues to merge tickets, but not for other
>     relationships.  Is there a way to get this to work without granting
>     User A ModifyTicket on Queue B?
>
>
> I don’t think so because when you setup a link of any type on Ticket A
> RT will create a reciprocal link on Ticket B pointing to A as referred
> to by (in this case).

I thought that might be the case (and what I was observing).  Found a 
work around, use the entire URL of the ticket, rather than the ticket 
number.  It's not as elegant, but it'll work in this case.  Thanks for 
the reply.