[rt-users] Memory leak when merging tickets, RT 4.2.2

Jonah Hirsch Jonah.Hirsch at nau.edu
Tue Jan 28 11:23:27 EST 2014

It seems to occur for any ticket. I tried it on our most innocuous queue and it still occurred. Removed all people from the ticket, no special things in the ticket, and it still causes its apache process to lock up the system.

Unfortunately I don't currently have the resources to set up a test RT system to see if it occurs.

I'm running Ubuntu 12.04.4, perl 5.14.2, Apache 2.2.22, and MySQL 5.5.35-0ubuntu0.12.04.1-log on Ubuntu 12.04.4

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Monday, January 27, 2014 2:19 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2

On Fri, 2014-01-24 at 17:43 +0000, Jonah Hirsch wrote:
> I just upgraded to RT 4.2.2 yesterday, and whenever a user merges a 
> ticket, the responsible apache processes maxes out memory usage on the 
> system and the system slows to a crawl until the OS kills the process, 
> since the system is out of memory.
> Is this a known issue? Anyone have any thoughts on what I can do to 
> try to solve this problem?

This is the first I've heard of it.  Does it occur for any ticket merge?
Can you replicate it in a clean RT 4.2.2?
 - Alex

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