[rt-users] Group by owner

Kevin Falcone falcone at bestpractical.com
Wed Jan 29 14:01:55 EST 2014


On Wed, Jan 29, 2014 at 04:25:19AM -0800, andriuss wrote:
> Is it possible to group tickets in Search/Result.html by Owner?

It sounds like you don't really want Group By, since Group By squishes
(4.2 makes it easy to see for example that in Queue A, Owner B has 7
tickets).

You likely want a simple Order By Owner.

There won't be a visual break between owner1 and owner2, but they'll
clump together.

-kevin

> What I wanna do is:
> 
> +----------------------------------------------------------------------------------------------+
> +                          Tickets with owner: owner1                            
> +
> +----------------------------------+--------+------------------------------------------------+
> +            Subject           +  id    +             Content                      
> +
> +----------------------------------------------------------------------------------------------+
> 
> +----------------------------------------------------------------------------------------------+
> +                          Tickets with owner: owner2                            
> +
> +----------------------------------+--------+------------------------------------------------+
> +            Subject           +  id    +             Content                      
> +
> +----------------------------------------------------------------------------------------------+
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