[rt-users] RT-mailgate question

[Alex Peters]

>From your description, it seems that the managers are currently watching
the ticket as AdminCCs.

Can you please give an example of the information that you need in the
emails that are sent to the managers?

The emails already show the name and email address of the person adding
correspondence to the ticket.  Ticket owner information is already emailed
when owner change occurs.
On 08/07/2014 1:03 am, "Yavor Marinov" <ymarinov at neterra.net> wrote:

> hey guys,
>
> i have again (probably) silly question. Is there any chance when using
> RT web interface, when replying the rt-mailgate to attach the username
> who did the action. Now, when replying to a ticket, via email we receive
> only the actual information written by user plus link to the ticket. I'm
> asking this, because some of our managers don't want to handle with RT's
> web interface, but needs info who actually took action over the ticket
>
> Thanks in advance
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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