[rt-users] RT-mailgate question

[Yavor Marinov]

Thanks Alex - it worked.

ps: excuse my previous mail since i mistaken your name

BR

On 7/8/2014 2:01 PM, Alex Peters wrote:
> A list of useful template snippets can be found on the wiki:
>
> http://requesttracker.wikia.com/wiki/TemplateSnippets#People
>
> It seems that you would get the desired information by adding this to
> the appropriate templates:
>
> { $Transaction->CreatorObj->Name }
>
> In your case, you probably want to add this to the Admin
> Correspondence, Admin Comment and Transaction templates.
>
>
> On 8 July 2014 18:02, Yavor Marinov <ymarinov at neterra.net
> <mailto:ymarinov at neterra.net>> wrote:
>
>     Thanks for your time Peter.
>
>     Currently in the received mail i need to add the username which
>     took action over the ticket, nothing more
>
>
>     On 7/8/2014 3:26 AM, Alex Peters wrote:
>>
>>     From your description, it seems that the managers are currently
>>     watching the ticket as AdminCCs.
>>
>>     Can you please give an example of the information that you need
>>     in the emails that are sent to the managers?
>>
>>     The emails already show the name and email address of the person
>>     adding correspondence to the ticket.  Ticket owner information is
>>     already emailed when owner change occurs.
>>
>>     On 08/07/2014 1:03 am, "Yavor Marinov" <ymarinov at neterra.net
>>     <mailto:ymarinov at neterra.net>> wrote:
>>
>>         hey guys,
>>
>>         i have again (probably) silly question. Is there any chance
>>         when using
>>         RT web interface, when replying the rt-mailgate to attach the
>>         username
>>         who did the action. Now, when replying to a ticket, via email
>>         we receive
>>         only the actual information written by user plus link to the
>>         ticket. I'm
>>         asking this, because some of our managers don't want to
>>         handle with RT's
>>         web interface, but needs info who actually took action over
>>         the ticket
>>
>>         Thanks in advance
>>
>>         --
>>         RT Training - Boston, September 9-10
>>         http://bestpractical.com/training
>>
>
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140708/3f1cea98/attachment.htm>