[rt-users] rt-users Digest, Vol 124, Issue 14

Franzini, Gabriele [Nervianoms] Gabriele.Franzini at nervianoms.com
Tue Jul 15 10:03:16 EDT 2014

Hi Al,
I tried to record/replay operations with Selenium IDE. Adding stuff like
creating queues, groups, and custom fields worked well, assigning
privileges was much trickier.


>Message: 5
>Date: Tue, 15 Jul 2014 09:04:57 -0400
>From: Al Joslin <allen.joslin at gmail.com>
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] a configuration manager/plugin for RT
>Message-ID: <27070F64-0144-4979-8EEE-D3059FF5DA5E at gmail.com>
>Content-Type: text/plain; charset=us-ascii
>Am I correct in thinking that there is no easy way to transfer
>changes from one RT installation (test/dev) to another (prod) ?
>Unless someone has already written a plugin that will programmatically 
>apply sets of configuration changes, (or, silicon gods willing, 
>it could diff installations?)

>I find myself doing an awful lot of configuration as I learn RT and 
>set it up for different groups with different needs within our company
>and I realized with dismay that I'm going to have to build up a clean
>and re-do only the required configs for a production version...  Not
>kept a log of what I tried and marking those attempts that worked, 
>it's going to be a bit of a slog.

>So, are there any suggestions or best practice references that anyone
can give ?


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