[rt-users] Fwd: Help with setting RT Due Date

[Alex Peters]

---------- Forwarded message ----------
From: Joe Kirby <kirby at umbc.edu>
Date: 16 July 2014 21:24
Subject: Re: [rt-users] Help with setting RT Due Date
To: Alex Peters <alex at peters.net>


Thank you. I had forgotten that but in the end I still have the issue of
trying to update the due date from a CF because I have a web form that
captures this data and I need to populate the due date field

Thank you for responding

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response -   http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby at umbc.edu

On Jul 15, 2014, at 10:16 PM, Alex Peters <alex at peters.net> wrote:

Entry of due date is possible at ticket creation by clicking the Details
"tab" at the top right of the form.
On 16/07/2014 6:50 am, "Joe Kirby" <kirby at umbc.edu> wrote:

> I have a need to prompt the user for the desired need by date at ticket
> creation. I did not see how to use the RT due date so I created a field
> called Need-By-Date and set it up as Mandatory and Select Date.
>
> I need to set the RT Due Date to this value and I keep getting errors of
> various kinds.
>
> I did look through the wiki and found AddDays, etc. functions but really
> did not see anything that would achieve this.
>
> Can you help?
>
> Thanks
>
> Joe
>
>  Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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