[rt-users] Daily report time worked

[Alex Peters]

How are you currently capturing/reporting that information?  This doesn't
sound like a feature native to a plain RT installation.


On 18 July 2014 00:52, AdamThomas <adam.thomas at sgs.com> wrote:

> My boss wants a daily report of time worked from the tickets in RT. The
> problem is if the same ticket is worked on over a couple of days the report
> totals up the "time worked field" instead of the time worked on that day.
>
> For example
>
> lets say I opened a ticket Tuesday and I worked on it for 45 mins so the
> time worked field says 45 minutes.
> Then on Wednesday I work 30 minutes on the same ticket the time worked now
> shows 1hr15mins
> Then Thursday I work another 15 minutes it will now say 1hr30minutes.
>
> Any ideas on how to capture just the added minutes
>
>
>
>
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