[rt-users] Mass email creating Tickets

Thomas, Adam (Lakefield) Adam.Thomas at sgs.com
Tue Jun 3 17:01:37 EDT 2014


I have already tried that but the administrator is giving a hard time about it :/


Sent from Samsung Mobile



-------- Original message --------
From: Jon Witts <jwitts at queenmargarets.com>
Date: 06-03-2014 4:49 PM (GMT-05:00)
To: rt-users at lists.bestpractical.com,"Thomas, Adam (Lakefield)" <Adam.Thomas at sgs.com>
Subject: RE: [rt-users] Mass email creating Tickets


Would it not be easier to remove your queue email from the distribution list; or am missing something?

Jon

Sent from my Android phone using TouchDown (www.nitrodesk.com)

-----Original Message-----
From: AdamThomas [adam.thomas at sgs.com]
Received: Tuesday, 03 Jun 2014, 20:52
To: rt-users at lists.bestpractical.com [rt-users at lists.bestpractical.com]
Subject: [rt-users] Mass email creating Tickets

Hi Guys I am fairly new to this RT stuff but a question I have is about
scrips. I need a way to stop a ticket from being created when the email
address provided is on a mass email. I have an email address which is used
for users to send in a ticket, but the email is also on a countrywide
distribution list which HR, Health and safety, etc use, everytime they send
a mass email to everyone it creates a ticket in my RT. In my scrips I am
able to change statuses depending on queues etc but when writing a scrip to
sort this out I am stuck.

I figure if I am able to say "Email was sent to more than one person"
therefore update status to "deleted".

However, I am unsure on how to do such a thing. Any ideas?

Thanks



--
View this message in context: http://requesttracker.8502.n7.nabble.com/Mass-email-creating-Tickets-tp57582.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training



This email has been processed by Smoothwall Anti-Spam - www.smoothwall.net<http://www.smoothwall.net/>


Information in this email and any attachments is confidential and
intended solely for the use of the individual(s) to whom it is addressed
or otherwise directed. Please note that any views or opinions presented
in this email are solely those of the author and do not necessarily
represent those of the Company.
Finally, the recipient should check this email and any attachments for
the presence of viruses. The Company accepts no liability for any damage
caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
http://www.sgs.com/en/Terms-and-Conditions.aspx

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140603/b7f80a0f/attachment.htm>


More information about the rt-users mailing list