[rt-users] email disabled for ticket

[Hugo Escobar]

Hi there:

 I found this thread and have a few questions:

On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:
> >    Under `People' it says that the user (requestor)'s email is `disabled
> for ticket'. It says
> >    this just after his email address on the Requestors line.
> >
>

We would like that to happen on our end but don't know how to implement it.
In our case,
when a requestor is disabled it simply does not show that requestor under
'People' in Ticket/Display.html
On the other hand, Ticket/ModifyPeople.html shows the disabled requestor
but no indication about
the status


 >    What does this mean? Some replies did in fact work but at some point
> the system flagged his
> >    email as disabled for the ticket.
>
> Click on the People at the top of that tab (or at the top of the page)
> to get to the Modify People page.
>
> Scroll down and see the 'Modify who receives mail' section.
> It's like the checkboxes on the reply page which squelch people for a
> single transaction, but this does it for the whole ticket.
>
>
In our case, the 'Modify who receives email ' section just shows this text:
'The checked users may receive email related to this ticket depending on
the action taken. Uncheck users to stop sending email to them about this
ticket.'
but no checkboxes or any other input field ...

Sys Info about our instance:
OS: Centos6
RT version: 4.2.2

I tried everything in user's access control (on/off):
    - Let this user access RT, and
    - Let this user be granted rights (Privileged)

I also browsed RT_Config up and down but nothing seems to control this
particular behaviour or I'm missing something ...

Any help will be highly appreciated

-- 
Regards,

Hugo Escobar

 <http://www.associationfinancialservices.com/>

4770 Biscayne Blvd, Ste 700
Miami, FL 33137

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email: hescobar at afslc.com

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