[rt-users] Salesforce & JIRA

[Matt Brennan]

Bart,

  Thanks for your reply. Basically, there are two functionalities they want
with JIRA: 1) Ability to create a JIRA ticket from within RT. This is so
that customer requests which will ultimately require code changes can be
properly linked; 2) See JIRA ticket status from within RT. For this one, I
have worked around with a custom field which holds the ticket ID and is a
link to the JIRA issue.

For Salesforce, my understanding is that they want the sales reps to be
able to see what requests their customers have submitted.

Thanks,
Matt


On Tue, Jun 17, 2014 at 2:39 PM, Bart <bart at pleh.info> wrote:

> RT has a few ways to integrate with other products, it would help if you
> could explain what the Jira integration is (though RT could easily replace
> Jira as well, but that's my biased opinion) and how does it integratie with
> Salesforce?
>
>
> 2014-06-17 17:20 GMT+02:00 Matt Brennan <brennanma at gmail.com>:
>
>> Good Day,
>>
>>   One of the teams at my company is currently using ZenDesk for customer
>> support. They are unhappy with it and want to move to RT. The question:
>> does RT have any integration with JIRA? Does RT have any integration with
>> Salesforce? ZenDesk has both, and management has stated they cannot lose
>> this functionality.
>>
>> Thanks,
>> Matt
>>
>> --
>> RT Training - Boston, September 9-10
>> http://bestpractical.com/training
>>
>
>
>
> --
> Bart G.
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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