[rt-users] Automated Comments

[Emmanuel Lacour]

On Tue, Mar 11, 2014 at 02:43:22PM +0000, Bryon Baker wrote:
>    Hello All
> 
>     
> 
>    Has anyone built a list of comments that can be selected for a ticket when
>    closing the ticket?
> 
>     
> 
>    Meaning when setting the ticket to Resolved and you are on the edit screen
>    have a list of canned response to select from to be pasted into the
>    comment section.
> 


Old RT-FM extension or RT 4.x Articles feature can do that. See:


http://www.bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Article-Hotlist

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