[rt-users] Predefined search for tickets referring to article | Group rights

rt4 rt4 at kry.dk
Wed Mar 26 16:31:41 EDT 2014


The privileged users can't remember when the list "disappeared" from 
"Rt at a glance", so I guess it's quite a while ago.

Here's the predefined search (that works for admins, but not for
privileged users):
Queue = 'HF'
AND Status != 'resolved'
AND RefersTo = 'a:4'

We have two classes, one with articles that are meant for the
privileged users, and one class with articles just meant for the
admins. a:4 is in the last class. It's not possible to assign the
specific article to both classes, and it's not an option to let he
privileged users have articles from the admin-class in their
drop down menu.

Or am I missing something obvious here?



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