[rt-users] Managerial reports

[Christian Loos]

Am 05.05.2014 20:39, schrieb Justin Killen:
> Often times in IT, issues will come into support staff and resolved
> without management ever knowing about it.  I have been tasked with
> providing management with a report that would show tickets closed within
> a certain date range, preferably restricted to a specific user.
> 
>  
> 
> Are there any existing extensions/reports that would fit this need?  I
> tried Activity Reports, but the Activity Detail report has quite a lot
> of static in it, and the ticket Title doesn’t appear anywhere.  I think
> RTx::Statistics might works as well, but it doesn’t seem to be supported
> within RT 4.2 yet.
> 
>  
> 
> Any suggestions?
> 
>  
> 
> -Justin


http://bestpractical.com/docs/rt/4.2/dashboards.html