[rt-users] Mail and set prio?

[Emmanuel Lacour]

On Mon, May 12, 2014 at 11:19:12AM +0000, Martin Petersson wrote:
>    Hello,
>    I wonder if there´s a way to set the priority in the mail when sending the
>    mail to RT? 
> 


It depends on which condition should trigger the priority.

If you wan't to set the priority with a keyword in the body, use:
RT::Extension::CommandByMail.

If you wan't to set the priority in a queue for every emails to this
queue, you may use the Priority field's in the queue configuration (see
alos: http://requesttracker.wikia.com/wiki/Priority).

Else you can write a custom scrip that allows to do anything in this
area ;)

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