[rt-users] Get Custom Field Data from ticket to use in an email

[Kevin Falcone]

On Wed, May 14, 2014 at 01:11:08PM -0700, IT Guy wrote:
> This is my template:
> 
> Talking about: { my $values = $Ticket->CustomFieldValues('Number');
>   my $OUTPUT;
>   while ( my $value = $values->Next ) {
>     $OUTPUT .= "Here's your value --->";
>     $OUTPUT .= $value->Content;
>     $OUTPUT .= "<---\n";
>   }
>   $OUTPUT;
> }
> 
> This is mostly copied directly from a page on the Request Tracker Wiki,
> however, something must have gone wrong on the way. 

A more modern wiki page would likely have suggested
FirstCustomFieldValue('Number') or CustomFieldValuesAsString('Number')
http://bestpractical.com/docs/rt/latest/RT/Record.html#FirstCustomFieldValue-FIELD

Both of these are available on the $Ticket object.

-kevin
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