[rt-users] Perl broken?

Tue May 20 10:56:13 EDT 2014

Looks reasonable on its face.
If it really is 'rule.pm' instead of 'Rule.pm' that that's probably one of
your problems, as the file names are case sensitive on Unix.

Do you have a way to interject some logging code into the logic flow?
Because it's important to know the state of the interpreter... @INC, %INC,
etc.  If we insert a couple of calls that dump some of the variables to the
RT log, it could be helpful.

Len.

On Tue, May 20, 2014 at 8:51 AM, Sears, Mark <Mark.Sears at gdit.com> wrote:

>  Ok –r—r—r—is the permission for the rule.pm file and root owns it and
> the entire directory
>
> drwxr-xr-x is the permission of the top level perl directory and owner by
> root.
>
> Are these permissions correct?
>
>
>
> Thanks,
>
> *Mark Sears – CISSP-M.S. IA*
> *Principal Information Security Analyst*
> *[image: cid:image001.png at 01CE728F.61780B30]*
> 12249 Science Drive Suite 160
> Orlando, FL 32826
> office: (407) 541-4062
> fax: (407) 380-3823
> *mark.sears at gdit.com <mark.sears at gdit.com>*
> www.gdit.com
>
>
>
> *From:* lenjaffe at gmail.com [mailto:lenjaffe at gmail.com] *On Behalf Of *Len
> Jaffe
> *Sent:* Monday, May 19, 2014 4:12 PM
>
> *To:* Sears, Mark
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Perl broken?
>
>
>
> Perl has an @INC array which lists all of the directories that Perl will
> look in when searching for modules.
>
> It also has %INC which is a hash of modules, and the file paths they were
> loaded from.
>
>
>
> But Perl listed it's include path for you. You included it in a previous
> email.  look through that list and see
>
> if any of the entries are the prefix of either of the two place you found
> OlsonDB/Rule.pm.
>
>
>
> But also listen to Kevin, restart apache/fcgi and check the ownership and
> file permissions of
>
> /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB/Rule.pm and it's
> directory components.
>
>
>
> If it's on the path, then it will be file permissions, ownership etc.
>  Easy enough to rectify.
>
> Otherwise you have to question why it installed in a place in which Perl
> isn't looking.  But /usr/lib/perl5 is the default place that perl looks.
>
>
>
> Len.
>
>
>
>
>
>
>
>
>
> On Mon, May 19, 2014 at 3:30 PM, Sears, Mark <Mark.Sears at gdit.com> wrote:
>
> Not sure what you mean by see if that's in the @INC array
>
>
>
> Thanks,
>
> *Mark Sears – CISSP-M.S. IA*
> *Principal Information Security Analyst*
> *[image: cid:image001.png at 01CE728F.61780B30]*
> 12249 Science Drive Suite 160
> Orlando, FL 32826
> office: (407) 541-4062
> fax: (407) 380-3823
> *mark.sears at gdit.com <mark.sears at gdit.com>*
> www.gdit.com
>
>
>
> *From:* lenjaffe at gmail.com [mailto:lenjaffe at gmail.com] *On Behalf Of *Len
> Jaffe
> *Sent:* Monday, May 19, 2014 3:09 PM
>
>
> *To:* Sears, Mark
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Perl broken?
>
>
>
> Now use locate or find to figure out where OlsonDB/Rule.pm lives, and see
> if that's in the @INC array.
>
>
>
> On Mon, May 19, 2014 at 2:24 PM, Sears, Mark <Mark.Sears at gdit.com> wrote:
>
> Here is the full error:
>
>
>
> Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:
> Can't locate DateTime/TimeZone/OlsonDB/Rule.pm in @INC (@INC contains:
> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
> /etc/httpd) at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm
> line 8, line 1662. BEGIN failed--compilation aborted at
> /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line
> 1662. Compilation failed in require at
> /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16,
> line 1662. BEGIN failed--compilation aborted at
> /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16,
> line 1662. Compilation failed in require at (eval 2195) line 3, line 1662.
> Stack: [/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone.pm:88]
> [/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/DateTime.pm:1958]
> [/opt/rt3/share/html/Elements/SelectTimezone:60]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:440]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1127]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1060]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1239]
> [/opt/rt3/share/html/User/Prefs.html:83]
> [/opt/rt3/share/html/Widgets/TitleBox:51]
> [/opt/rt3/share/html/User/Prefs.html:86]
> [/opt/rt3/bin/../lib/RT/Interface/Web.pm:320]
> [/opt/rt3/bin/../lib/RT/Interface/Web.pm:224]
> [/opt/rt3/share/html/autohandler:53]
>
>
>
> Thanks,
>
> *Mark Sears – CISSP-M.S. IA*
> *Principal Information Security Analyst*
> *[image: cid:image001.png at 01CE728F.61780B30]*
>
>
> 12249 Science Drive Suite 160
> Orlando, FL 32826
> office: (407) 541-4062
> fax: (407) 380-3823
>
> *mark.sears at gdit.com <mark.sears at gdit.com>*
> www.gdit.com
>
>
>
> *From:* lenjaffe at gmail.com [mailto:lenjaffe at gmail.com] *On Behalf Of *Len
> Jaffe
> *Sent:* Monday, May 19, 2014 2:17 PM
> *To:* Sears, Mark
> *Cc:* rt-users at lists.bestpractical.com
>
>
> *Subject:* Re: [rt-users] Perl broken?
>
>
>
> You left out the best bits. The bits where Perl told you what the INC
> array looks like, and probably where in the code the call was being made.
>  So you could use that info to determine where on your file system the
> DateTime modules live, that the OlsonRule files are there, and why they're
> not on Perl's @INC path, because that is what the eror message is saying.
>
>
>
> Len.
>
>
>
> On Mon, May 19, 2014 at 1:45 PM, Sears, Mark <Mark.Sears at gdit.com> wrote:
>
> Sorry I am running V 3.8.7...and I realize it is not officially supported.
>  Thought I would see if anyone had run into this error before.  I did, as
> you suggested already, and installed the DateTime::TimeZone from cpan but
> still get the error.
>
>
> Thanks,
> Mark Sears - CISSP-M.S. IA
> Principal Information Security Analyst
>
> 12249 Science Drive Suite 160
> Orlando, FL 32826
> office: (407) 541-4062
> fax: (407) 380-3823
> mark.sears at gdit.com
> www.gdit.com
>
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Kevin Falcone
> Sent: Monday, May 19, 2014 1:40 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Perl broken?
>
> On Mon, May 19, 2014 at 01:07:41PM +0000, Sears, Mark wrote:
> >    I am receiving the following error when I go into Preferences>About
> me:
> >    Error during compilation of
> /opt/rt3/share/html/Elements/SelectTimezone:Can't locate
> >    DateTime/TimeZone/OlsonDB/Rule.pm in...
> >
> >    Also mentions issue with TimeZone::Africa::Abidjan.
> >
> >    I have run fix deps; test deps; rt-test-deps script and from cpan>
> > installed TimeZone module
>
> You forgot to mention your RT version, but since you have /opt/rt3 in your
> error patch, I'll mention that no release of RT3 is currently supported.
>
> RT can optionally use DateTime::TimeZone if installed (it's not a required
> dependency of RT) but something must be wrong in your older version of RT.
>  You likely need to install DateTime::TimeZone from cpan
>
> -kevin
> --
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
>
>
>
>
>
> --
>
> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
>
> Information Technology Smoke Jumper, Host of Columbus Code Jam<http://www.meetup.com/techlifecolumbus/>
>
> www.lenjaffe.com     http://www.theycomewithcheese.com
>
> Advent Planet <http://www.lenjaffe.com/AdventPlanet/> - An Aggregation of
> Online Advent Calendars.
>
>
>
>
>
>
>
> --
>
> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
>
> Information Technology Smoke Jumper, Host of Columbus Code Jam<http://www.meetup.com/techlifecolumbus/>
>
> www.lenjaffe.com     http://www.theycomewithcheese.com
>
> Advent Planet <http://www.lenjaffe.com/AdventPlanet/> - An Aggregation of
> Online Advent Calendars.
>
>
>
>
>
>
>
> --
>
> lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
>
> Information Technology Smoke Jumper, Host of Columbus Code Jam<http://www.meetup.com/techlifecolumbus/>
>
> www.lenjaffe.com     http://www.theycomewithcheese.com
>
> Advent Planet <http://www.lenjaffe.com/AdventPlanet/> - An Aggregation of
> Online Advent Calendars.
>
>
>

-- 
lenjaffe at jaffesystems.com   614-404-4214    @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code
Jam<http://www.meetup.com/techlifecolumbus/>
www.lenjaffe.com     http://www.theycomewithcheese.com
Advent Planet <http://www.lenjaffe.com/AdventPlanet/> - An Aggregation of
Online Advent Calendars.
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