[rt-users] RT could not load a valid user

Techno Buddha wrottley at gmail.com
Thu May 29 14:37:47 EDT 2014


Hello everyone,
I've been googling for more than half the day now, and still don't have an
answer.
I just can't put  new emails into RT4.

I just installed RT4, with no external authentication.

I use fetchmail to grab mail from a user "off server".

When I get fetchmail to pull the emails, rt-mailgate does the job, but I
get errors, and no tickets are created.
here are the issues and the site config.

I hope someone can help?

*fetchmail config:*

poll mail.mydomain.com proto pop3:
username "support at mydomain.com" password "mypassword" mda
"/opt/rt4/bin/rt-mailgate" --url http://rt.mydomain.com/ --queue -SupportQ-
--action correspond"


*/var/log/messages:*

May 29 14:09:29 rt RT: [9241] Could not record email: Message Bounced
May 29 14:09:30 rt RT: [9241] RT Received mail (<
20140529163951.D0EFC41782 at rt.switchworks.com>#012) from itself.
May 29 14:09:30 rt RT: [9241] RT Bounce: RT Bounce: RT Bounce: RT Bounce:
RT Bounce: RT Bounce: RT Bounce: Could not load a valid user: RT thinks
this message may be a bounce

*email gets sent to me:*

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT thinks this message may be a bounce

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (someemail at domain.com).

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue -SupportQ-.


*I have gone into the "global group rights",*
*and granted 'create tickets" to everyone AND unprivalaged.*
*and the group rights for the queue as well...*

*I also tried these settings in the config:*

Set($AutoCreate, {UnPrivileged => 1});
Set($AutoCreate, {Privileged => 0});
Set($AutoCreateNonExternalUsers,1);
Set($AutoCreateNonExternalUsers, 0);



*nothing seems to help.here is my RT_SiteConfig.pm:*

# Enable 'code' tickets in approval processing
Set($UseCodeTickets, 1);
# Enable batch transaction scrips
Set($UseTransactionBatch , 1);
@EmailInputEncodings = qw(utf-8 big5 us-ascii);
Set($CompanySpecific, '');
Set($rtname , "http://rt.switchworks.com");
Set($Organization , "switchworks.com");
Set($DatabaseType , 'mysql');
Set($DatabaseUser , 'root');
Set($DatabasePassword , 'RTadmin78');
Set($DatabaseName , 'rt4');
Set($OwnerEmail , 'wrottley at gmail.com');
Set($RTAddressRegexp , "support at mydomain.com");
Set($OverrideOutgoingMailFrom, {
'Default' => "support at mydomain.com",
'General' => "support at mydomain.com",
});
# Set($FriendlyFromLineFormat, "Support" <%s>");
Set($UseFriendlyFromLine, 0);
Set($WebDomain, 'rt.switchworks.com');
Set($WebBaseURL , "http://rt.switchworks.com");
Set($WebPath , "");
Set($WebURL , "http://rt.switchworks.com" . $WebPath . "/");
Set($WebImagesURL , "http://rt.switchworks.com/" . "NoAuth/images/");
Set($LogoURL , "http://rt.switchworks.com/NoAuth/images/" . "rt.jpg");
# Enable HTML in tickets
Set($PreferRichText, 1);
Set($MessageBoxRichText, 1);
Set($MessageBoxRichTextHeight, 200);

Set($AutoCreateNonExternalUsers, 1);


*any help would be greatly appreciated!*
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