[rt-users] Emails to Queue Alias, still merge to other queue

Kevin Falcone falcone at bestpractical.com
Mon Nov 3 17:01:32 EST 2014


On Mon, Oct 20, 2014 at 11:01:20AM -0400, Root Kev wrote:
> The issue is when some who is an adminCC on a support queue then forwards the
> ticket email (without removing the ticket number) to a engineering queue email,

I understand your use case, I was explaining why RT itself has the
behavior it has and why that behavior isn't likely to change and
suggest a few ways you could implement this local change cleanly.

-kevin
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