[rt-users] RT not sending outgoing emails

[Livy Li]

Thanks Scott, here is the output:

ls -l /etc/group
-rw------- 1 root root 733 Nov  5 14:45 /etc/group

ls -l /path/to/php.ini
-rw-r--r-- 1 root root 63K Oct 20 04:03 php.ini

there is no group file in /var/spool/postfix/etc/.  Contents:
-rw-r--r-- 1 root root   276 Nov  5 16:12 hosts
-rw-r--r-- 1 root root  3543 Nov  5 16:12 localtime
-rw-r--r-- 1 root root   475 Nov  5 16:12 nsswitch.conf
-rw-r--r-- 1 root root    82 Nov  5 16:12 resolv.conf
-rw-r--r-- 1 root root 19398 Nov  5 16:12 services
drwxr-xr-x 3 root root    18 Nov  5 14:19 ssl

grep setgid /etc/postfix/main.cf
output nothing.

Not sure about mailer config, but below is phpinfo:
https://www.dropbox.com/s/iifcc3cb4cw1kx5/phpinfo.txt?dl=0

Thank you so much for looking into it!


Livy

Wei Li
Computing and Telecommunications Center
Fort Hays State University
785.628.4643
livy at fhsu.edu

On Fri, Nov 7, 2014 at 2:35 PM, Scott Undercofler <scottu at huenix.com> wrote:

>  Several things:
>
> ls -l /etc/group
>
> ls -l /path/to/php.ini
>
> ls -l /var/spool/postfix/etc/group
>
> [ -f /var/spool/postfix/etc/group ] && cat /var/spool/postfix/etc/group
>
>
>
> Also, grep setgid from your main.cf. And whats in the mailer config from
> php? A phpinfo might be nice too.
>
>
>
> On 11/07/2014 03:29 PM, Livy Li wrote:
>
> Thanks Darin for your reply, but I'm not running anything in chroot.  :(
>
>  Livy
>
>
> On Fri, Nov 7, 2014 at 2:10 PM, Darin Perusich <darin at darins.net> wrote:
>
>> Are you running postfix in a chroot? If so perhaps the chroot needs to
>> be updated.
>> --
>> Later,
>> Darin
>>
>>
>> On Fri, Nov 7, 2014 at 1:48 PM,  <livy at fhsu.edu> wrote:
>> > Hello All,
>> >
>> > I'm having a weird problem where RT can't send out going emails.  I'm
>> using
>> > Postfix and running sendmail command from the shell works fine, just
>> > whenever a new ticket gets created or a comment was added, RT is not
>> able to
>> > send outgoing emails.
>> >
>> > On the web interface, it says:
>> > The RT System itself - Sending the previous mail has failed. Please
>> contact
>> > your admin, they can find more details in the logs.
>> >
>> > In syslogs, the following error is thrown:
>> > Nov  7 09:04:30 *** postfix/sendmail[30696]: fatal: file
>> > /etc/postfix/main.cf: parameter setgid_group: unknown group name:
>> postdrop
>> >
>> > At first I thought a misconfigured postfix is causing the problem, but
>> again
>> > I can run sendmail command from the shell and it sends out email with no
>> > problem.
>> >
>> > I do have the postdrop group in  my /etc/group file.
>> >
>> > What's weird is there is no "setgid_group" in file /etc/postfix/main.cf
>> .
>> >
>> > Below is output of postconf -n:
>> >
>> > alias_database = hash:/etc/aliases
>> > alias_maps = hash:/etc/aliases
>> > append_dot_mydomain = no
>> > biff = no
>> > config_directory = /etc/postfix
>> > inet_interfaces = all
>> > inet_protocols = ipv4
>> > mailbox_size_limit = 0
>> > mydestination = [domain], [domain], localhost
>> > myhostname = [domain]
>> > mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
>> > myorigin = /etc/mailname
>> > readme_directory = no
>> > recipient_delimiter = +
>> > relayhost = [some ip]
>> > smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
>> > smtpd_banner = $myhostname ESMTP I.T., have you tried turning it off
>> and on
>> > again?
>> > smtpd_client_restrictions = reject_rbl_client bl.spamcop.net,
>> > reject_unauth_pipelining, permit
>> > smtpd_data_restrictions = reject_unauth_pipelining, permit
>> > smtpd_helo_required = yes
>> > smtpd_helo_restrictions = reject_invalid_helo_hostname,
>> > reject_non_fqdn_helo_hostname, reject_unauth_pipelining, permit
>> > smtpd_recipient_restrictions = reject_non_fqdn_recipient,
>> > reject_unknown_recipient_domain, reject_unauth_destination,
>> > reject_unauth_pipelining, permit_auth_destination, permit_mynetworks
>> > smtpd_timeout = 30s
>> > smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem
>> > smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key
>> > smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
>> > smtpd_use_tls = yes
>> >
>> >
>> > I'm running RT 4.2.8 on a Debian Wheezy box with MySQL server.   Anyone
>> has
>> > any insight to my problem?   Any suggestions is greatly appreciated!
>> >
>> > Livy
>>
>
>
>
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